Getting Help

Stuck? Confused? Something broken? Here's how to get help.

Help Hierarchy

Try these in order:

1. Ask 1M Code

Switch to ❓ Ask mode or 🪲 Debug mode and describe your problem. 1M Code is available 24/7 and can help with most issues.

Good for:

• Understanding concepts
• Debugging code
• Getting unstuck
• Learning how things work

2. Check the Docs

Search this documentation site. Use the search bar or browse:

• Troubleshooting Guide
• Mode references
• Tips & Tricks

Good for:

• Known issues and solutions
• How-to guides
• Feature explanations

3. Ask Your Crew

Post in your Crew's Discord channel. Your Crewmates are going through the same journey and may have faced the same issue.

Good for:

• Cohort-specific questions
• Quick sanity checks
• Moral support
• Project feedback

4. Ask Your Captain

If you've been stuck for 2+ days or it's urgent, reach out to your Captain directly.

Good for:

• Blockers affecting your progress
• Questions about the cohort
• Major decisions
• Extended absences

5. Community Discord

Post in the general OneMillion Discord channels where alumni and staff can help.

Good for:

• Questions beyond your Crew's knowledge
• Technical deep dives
• Community wisdom
• Networking

Discord Channels

Channel	Purpose
#general	Community discussion
#help	Technical questions
#showcase	Share your work
#introductions	New member intros
#jobs	Opportunities
#your-crew	Private Crew channel

How to Ask Good Questions

Better questions get better answers. Include:

1. What You're Trying to Do

"I'm trying to add a save button that stores data to localStorage."

2. What's Happening

"When I click the button, nothing happens. No errors in console."

3. What You've Tried

"I've checked that the onClick handler is attached. I added a console.log and it doesn't fire."

4. Relevant Code/Error

"Here's my component code: [code block]"

Example of a Good Question

Bad: "My button doesn't work"

Good: "I'm building a notes app. I added a Save button that should store the current note to localStorage. When I click it, nothing happens — no console.log, no storage update. I've confirmed the onClick is attached. Here's my code: [code]. Any ideas what I'm missing?"

Response Times

Channel	Typical Response
1M Code	Instant
Crew Discord	Hours
Captain	24-48 hours
Community Discord	Hours to days

During active cohorts, response times are faster.

Reporting Bugs

Found a bug in OneMillion Code itself? Help us fix it!

What to Include

1. Description: What's broken?
2. Steps to reproduce: How can we see the bug?
3. Expected behavior: What should happen?
4. Actual behavior: What actually happens?
5. Environment: OS, VS Code version, extension version
6. Screenshots/recordings: If applicable

Where to Report

• Discord: #bugs channel for quick reports
• GitHub: For detailed bug reports with reproduction steps

Feature Requests

Have an idea to improve OneMillion Code?

• Discord: #ideas channel
• GitHub: Feature request issue

Include:

• What problem would this solve?
• How would you expect it to work?
• Why is this important to your workflow?

Emergency Support

For urgent issues during an active cohort:

1. DM your Captain on Discord
2. Tag @staff in the cohort channel
3. Email: support@onemillion.build

"Urgent" means:

• Blocked with deadline approaching
• Account/access issues
• Safety concerns

Not urgent:

• General questions (use normal channels)
• Feature requests
• Minor bugs

Self-Help Resources

Before asking, try:

Search

• Use Ctrl/Cmd + F on docs pages
• Use the search bar on this site
• Google your error message

Restart

• Reload VS Code (Cmd + R)
• Restart the development server
• Clear browser cache

Read the Error

Error messages usually tell you what's wrong. Read them carefully.

Take a Break

Sometimes 10 minutes away solves the problem.

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You're Not Alone

Building is hard. Everyone struggles. Asking for help is a sign of wisdom, not weakness.

The OneMillion community is here for you. Don't suffer in silence.

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